Terms of Service

Last updated: 24 August 2026

1. What this service is

WorkSathi, operated by WorkSathi, is a private application assistance and processing platform. We help students and institutions prepare, submit and track applications to third-party authorities.

We are not a government department or portal. We do not decide any application. We cannot influence any authority's decision.

By creating an account or using the platform you agree to these terms.

2. What we do

• Collect and organise the information and documents an application requires.
• Check documents for legibility, completeness and consistency.
• Prepare and submit the application through the relevant authority's own official route.
• Record the application number, acknowledgement and every subsequent status change we become aware of.
• Notify you when a correction is required and process the correction you provide.

3. What we do not do

• We do not guarantee approval, a scholarship, admission, selection, a government benefit, or any other outcome.
• We do not bypass, automate or defeat any security control on any portal, including CAPTCHA, one-time passcodes and multi-factor authentication.
• We do not scrape or automate a third-party portal unless that portal provides an official API or explicitly permits it.
• We do not create documents, certificates or records on your behalf.

4. Your responsibilities

Accuracy. You are responsible for the truth and accuracy of everything you provide. We prepare applications from what you give us; we cannot verify the underlying facts.

Authenticity. Every document you upload must be genuine and lawfully obtained. Uploading a forged, altered or fraudulently obtained document will result in immediate account termination and may be reported to the relevant authority.

Eligibility. You are responsible for confirming that you meet the eligibility conditions for the application you request.

Account security. Keep your password confidential. Tell us immediately if you suspect unauthorised access.

Timeliness. Provide documents, corrections and any required one-time passcode in time. We cannot meet a deadline on your behalf if you do not respond before it.

4A. Consent, and who fills the form

Your consent is taken and recorded at every stage — when you register, before each application, before any portal credential is stored, and before a material correction. For each one we keep the exact wording, its version, the time and the IP address.

You fill your own form. You choose the applications you want and you supply the information in them. We prepare and process what you give us; we do not decide on your behalf and we never add information you did not provide.

We use your information only for the application you asked for. It is not sold, rented, shared with advertisers or agencies, or used for any purpose outside that application. This obligation is ours, and it survives the closure of your account.

You may withdraw consent at any time by writing to info.worksathi@gmail.com or by speaking to our support team.

4B. Applicants under 18

Where the applicant is a child under 18 years, an account may be created and used only with the verifiable consent of a parent or lawful guardian, as required by section 9 of the Digital Personal Data Protection Act, 2023.

Registration asks for the applicant's date of birth. Where it shows the applicant is a minor, the account cannot proceed until a parent or guardian is named and their consent recorded. That adult is responsible for the information provided and may exercise every right in the Privacy Policy on the child's behalf, including deletion.

5. Fees

Two distinct kinds of amount may appear:

1. Official application fee — set and collected by the authority. We pass this through unchanged. It is never our revenue.
2. Platform service fee — our charge for the work described in section 2.

Both are always shown separately, before payment.

6. Refunds

Our refund policy is published separately and forms part of these terms.

In summary: the platform service fee is refundable in full if we have not yet started processing; it is not refundable once an application has been submitted, because the work has been performed. An official application fee already paid to an authority cannot be refunded by us. Where we make a processing error that causes an application to fail, we will re-process it at no charge or refund our service fee in full.

7. Dependence on third-party portals

Our service depends on systems we do not control. Portal downtime, a changed procedure, a shortened window, a rejected file format or an unannounced requirement can delay or prevent a submission. We will tell you promptly and record it against your application, but we are not liable for the consequences of a third party's system or decision.

8. Application rejection

An authority may reject an application for reasons including ineligibility, a document defect, a mismatch between records, a missed deadline or its own discretion. Rejection is not a failure of our service and does not by itself entitle you to a refund of the service fee.

9. Prohibited use

You may not: submit false information or forged documents; apply on behalf of a person without their authorisation; attempt to access another user's or another institution's data; probe, scan or test the platform's security without written permission; use the platform to impersonate a government body; or resell access without a written agreement with us.

10. Suspension and termination

We may suspend or terminate an account that breaches these terms, that we reasonably suspect of fraud, or that is being used to harm other users. Where practical we will give notice and an opportunity to respond. You may close your account at any time.

11. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the platform service fees you paid us for the application in question in the twelve months preceding the claim.

We are not liable for indirect or consequential loss, including a lost academic year, a lost scholarship, a lost admission or a lost opportunity.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud.

12. Institution accounts

Where an institution creates accounts for its students, that institution confirms it has the authority to do so and is responsible for the accuracy of the student data it uploads. The institution's staff can access only that institution's data.

13. Changes to these terms

We will post changes here with a new effective date and, where the change is significant, notify account holders. Continuing to use the platform after a change means you accept it.

14. Governing law

These terms are governed by the laws of India. The courts at Gorakhpur, Uttar Pradesh have exclusive jurisdiction over any dispute arising from them.

Nothing here removes a consumer's right to approach a Consumer Disputes Redressal Commission having jurisdiction under the Consumer Protection Act, 2019.

15. Grievance redressal and contact

Grievance Officer	info.worksathi@gmail.com
Data deletion requests	info.worksathi@gmail.com, or ask our support team
Response commitment	Within 30 days

We respond to every grievance within 30 days, as required under the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. If you remain dissatisfied with how your personal data has been handled, you may escalate to the Data Protection Board of India.

You can also simply speak to our support team — we talk to every student personally, and you do not need to write a formal letter to be heard.