Refund Policy
Last updated: 24 August 2026
This policy covers the platform service fee charged by WorkSathi. It does not, and cannot, cover an official application fee that has already been paid to a third-party authority.
Service fee refunds
| Situation | Outcome |
|---|---|
| You cancel before processing starts | Full refund of the service fee |
| You cancel after documents are verified but before submission | 50% refund — verification work has been performed |
| The application has been submitted | No refund — the service has been delivered |
| We could not submit because you did not provide a required document or OTP in time | No refund |
| We made a processing error that caused the application to fail | Full refund, or free re-processing — your choice |
| A duplicate payment was taken | Full refund of the duplicate |
| The authority rejected the application on its merits | No refund — the outcome is not within our control |
Official application fees
An amount paid to an authority is held by that authority. We cannot refund it. If the authority operates a refund process, we will tell you what it is and help you use it.
How to request a refund
Raise a support ticket from your account, or write to our support address, quoting your application code. We will respond within 3 working days.
Approved refunds are returned to the original payment method within 7 to 10 working days. The exact timing depends on your bank.
Chargebacks
If you believe a charge is wrong, please contact us first. We would rather resolve it directly than through a chargeback, which takes considerably longer for you.
This policy is strictly enforced. If anything here is unclear, please contact our support team.