Payments

A: Payment issues can occur due to several reasons. Here are the most common solutions:

  1. Card Declines

    • Ensure your card details (number, expiry, CVV) are entered correctly

    • Check with your bank for any transaction blocks on online payments

  2. Insufficient Funds

    • Verify your account/card has adequate balance

    • For corporate cards: Confirm your payment limits

  3. Browser Issues

    • Clear your browser cache or try incognito mode

    • Switch browsers (Chrome/Firefox/Safari)

  4. System Checks

    • Disable VPN/ad-blockers temporarily

    • Ensure your Worksathi plan subscription is active

Still stuck? Contact our support team at support@worksathi.com with:
➔ Screenshot of the error
➔ Payment method used (card/UPI/net banking)
➔ Time/date of the transaction

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Suggestions

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A: We offer refunds under specific conditions through our automated process:

Eligible Refunds (Processed in 5-7 business days):

✓ Duplicate charges – If you’re charged twice for the same plan
✓ Service failure – If our platform is unusable for 24+ hours
✓ Plan cancellation – Within 24 hours of purchase (if unused)

How to Request:

  1. Go to Account Settings → Billing

  2. Select “Request Refund” on the transaction

  3. Choose reason & submit supporting proof

Non-Refundable Cases:

✗ Partial months after 24-hour window
✗ Employer plan renewals (unless duplicate)
✗ Candidate profile boost purchases

Need Help?
📧 Email: support@worksathi.com
📞 Call: (Include Transaction ID)

A: Follow these simple steps to apply your discount:

Redeeming Your Coupon:

1️⃣ Copy your coupon code (case-sensitive)
2️⃣ Go to Pricing/Packages page and select your plan
3️⃣ Click “Have a Promo Code?” before checkout
4️⃣ Paste the code & see discount apply instantly

✅ Success Tips:
• Check code expiry date in your email/offer terms
• One coupon per transaction (no stacking)
• Works only on selected plans (e.g., not for add-ons)

🛑 Common Issues?
➔ Code invalid? Ensure no extra spaces when pasting
➔ Not applying? Try logging out & back in
➔ Still stuck? Email support@worksathi.com with:

  • Screenshot of error

  • Exact code used

A: You can update your name in just a few steps:

For Job Seekers:

  1. Go to Profile → Edit Profile

  2. Click the pencil icon next to your name

  3. Enter your new name (as per government ID)

  4. Save Changes

⚠️ Note:
• Name changes may require ID verification for employer trust
• Updating your name won’t affect active job applications

For Employers:

  1. Navigate to Company Profile → Settings

  2. Select “Edit Company Name”

  3. Submit business proof (GSTIN, Incorporation Certificate)

  4. Changes approved within 24-48 hours

📌 Important:
• Company name changes require manual verification
• Your existing job posts will reflect the new name after approval

Need Help?

📧 Email: support@worksathi.com
📞 Call:  (For urgent changes)